Cancellation Policy
Our flexible cancellation terms for Casa Sueño bookings.
Cancellation Timeline
14+ Days Before
100% Refund
Free cancellation with full refund
7-13 Days Before
50% Refund
Partial refund of total amount
Less than 7 Days
No Refund
Full payment is non-refundable
How to Cancel
- 1. Contact us as soon as possible via email or phone
- 2. Provide your booking reference number
- 3. We'll confirm your cancellation and refund amount
- 4. Refunds are processed within 5-10 business days
Contact: info@casa-sueno.com or +34 623 545 857
Special Circumstances
Emergency Situations
In case of documented medical emergencies, natural disasters, or other extraordinary circumstances, we may offer more flexible cancellation terms. Contact us to discuss your situation.
Host Cancellation
If we need to cancel your booking due to property issues or other unforeseen circumstances, you will receive a full refund plus assistance finding alternative accommodation.
Modification vs. Cancellation
Want to change your dates instead of cancelling? Contact us - we may be able to modify your booking without cancellation fees, subject to availability.